| AT&T : Hello! How may I help you today? |
| Anthony : I am trying to add a device to my account to replace a phone that was stolen. |
| Andres : Anthony , thank you for visiting AT&T! My name is Andres, and I would be happy to assist you with your new device . |
| Andres : it is really nice to meet you Anthony I am here for you |
| Andres : this would mean that you are looking to upgrade your existing line with a new device am I correct? |
| Anthony : Not an upgrade. My daughter’s phone was stolen and I purchased a flip phone to replace it and teach her a lesson. Would like to put that flip phone on her existing number |
| Andres : Oh Thanks a lot for clarifying this for me |
| Andres : this process will be really easy, we will just need to introduce a Sim card replacement with your existing number to the new phone. |
| Anthony : ok |
| Andres : and you will be able to get your Sim card replacement absolutely for FREE at your closest AT&T store |
| Andres : we will be more than happy to assist you with this situation |
| Anthony : ok What should I do first? |
| Andres : no worries about it. |
| Andres : Just by getting into your closest AT&T store and letting us know the details about your stolen phone |
| Andres : we will be able to start the replacing Sim card process |
| Andres : I would like to know if you have already reported your device as stolen Anthony |
| Anthony : Yes we have |
| Anthony : It is deactivated on the account |
| Andres : that is awesome |
| Andres : this means that we are all set in order to start the process at the store Anthony |
| Anthony : Can’t I do it online? I don’t want to go to the store. |
| Andres : Anthony I would love to be able to provide you this solution, however as an online sales representative my tools and resources are very limited to my functions |
| Andres : since your situation is really special situation we will need to handle this personally |
| Andres : in order to protect your account security |
| Anthony : So all you are doing is telling me to go into a store? |
| Andres : Anthony I will really appreciate if you understand that this is a situation that unfortunately drops out of my hands. I will be more than glad to help you finding the phone number of your closest AT&T store so you can manage an appointment |
| Anthony : I bet this is actually a robot answering these questions |
| Anthony : And the robot answers every question the same way. Go into a store. |
| Anthony : This is rigged. |
| Andres : Actually no Anthony. |
| Andres : I am here to provide you all the correct information |
| Anthony : Ok then, what day of the week is it? |
| Andres : it is Monday |
| Anthony : Ok, that’s easy. |
| Andres : Hahaha |
| Andres : Ok… |
| Anthony : who is president of the United States? |
| Andres : Mr Trump |
| Anthony : Ok, not bad |
| Andres : Hahaha |
| Anthony : How has your relationship with your mother evolved over the years? |
| Andres : Actually it is pretty awesome. |
| Anthony : HAH!!! COMPUTER!!! |
| Andres : I was really blessed with an incredible mom |
| Andres : I really Love her |
| Andres : Whaaat!?!?!?! |
| Andres : Computer?!?!?! |
| Andres : for Real? |
| Anthony : Nope. Just a stock answer about a mother. Everyone loves their mother!!! Caught you!! |
| Anthony : Not responsive either. I guess I will be going to the store and talk to a real person. |
| Andres : Oh Anthony… |
| Anthony : Bye HAL |
| Andres : do you really think would program a computer with mother answers? |
| Andres : that would be actually cool |
| Anthony : AI is pretty advanced these days. But you can’t beat me. I won that round. Anthony 1, Andes 0!! |
| Andres : 😦 |
| Andres : what? Really? I still sound like a computer? |
| Andres : Anthony. I really want to say thank you. You have placed an incredible smile in my face with the ‘Captcha I am not a Robot’ |
| Andres : this is exactly what I needed today |
| Andres : 😀 |
| Andres : Anthony , just checking to see if you are still with me. |
| Anthony : Yes, |
| Anthony : What you get if you combine yellow and blue? |
| Andres : Green |
| Andres : I think, I was not the best in Art classes |
| Anthony : What about first color I mentioned plus red? |
| Andres : Orange! |
| Anthony : Ok, you might be real |
| Andres : Might…? |
| Andres : Now you are making me doubt myself |
| Anthony : You still aren’t any help making this phone work |
| Andres : do I exist Anthony? |
| Andres : Oh Anthony trust me |
| Andres : I would love to provide you the solution online so you do not need to leave your home |
| Andres : : |
| Anthony : Oh, well. Hope you have a great day if you are real. |
| Andres : Same for you Anthony! |
| Andres : Thanks a lot for Everything! |
| Andres : I really mean it |
| Andres : you have made my day |
| Anthony : If you were a hot blonde woman over 40 and my girlfriend wouldn’t murder me I would ask for your number. But you aren’t and she would, so see ya. |
| Andres : LOOOOOOOOOOLLLLLLLL!!!! |
| Andres : See Ya Anthony! you are the best! |
| Andres : Have an amazing Week! |
| Andres : please let me know any additional concern you may have I am here for you! |
| Anthony : You too! |
| Andres : I will be here for you to answer the questions you may have, however if our session has been completed, I invite you to close the chat by clicking on the X symbol on top of the chat window. Have a great day and from all the AT&T Team, have an amazing week! |
| Anthony : I gotta copy it first for my blog |
| Andres : Absolutely! |
| Andres : actually you can save this conversation in your Email address Anthony |
| Andres : you will see the option here in the chat window |
Monkey With A Gun 